10/15/23 PSC Urges Customers to Seek Assistance Before Moratorium Begins
15 October 2023 News
MADISON – The Public Service Commission of Wisconsin (PSC) is encouraging electric and
natural gas utility customers with outstanding bills to make payment arrangements with their
provider or apply for financial assistance before the annual winter heating moratorium on
disconnections begins. Every year, from November 1st to April 15th, utilities are prohibited from
disconnecting customers’ utility service for nonpayment when that service is used for home
heating.
Although Wisconsin state law prohibits utilities from disconnecting essential services to residential
customers during the moratorium period, customers currently disconnected must make
arrangements to restore service. Utilities are not required to reconnect service until payment
arrangements have been made. To make a payment or arrange a payment plan, customers should
first contact their utility provider.
Listed below is the contact information for the largest utilities in Wisconsin:
Alliant Energy 1-800-255-4268
Madison Gas & Electric 1-800-245-1125
Superior Water, Light & Power 1-800-227-7957
We Energies 1-800-842-4565
Wisconsin Public Service Corporation 1-800-450-7260
Xcel Energy 1-800-895-4999
Financial energy assistance is available through the Wisconsin Home Energy Assistance Program
(WHEAP) to income-eligible households. WHEAP is part of the state’s comprehensive Home
Energy Plus program, which provides assistance with emergency energy needs, emergency furnace
repairs, conservation service and weatherization for low-income households.
Assistance with utility bills is also currently available through the Wisconsin Emergency Rental
Assistance (WERA) program and the Wisconsin Help for Homeowners program. For more
information about applying for energy, utility, or emergency rental assistance, call the Statewide
Customer Care Center at 1-800-506-5596.
If customers cannot reach an agreement with their utility, they may contact the PSC by calling
608-266-2001 or 1-800-225-7729, or by submitting a PSC complaint online.
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